those who. The wall socket I have within my home does not appear to be working. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Manage Your Account. How do I book an engineer to come out - 5345632. My router does now provide internet but the light is always yellow and it. Also there will be an external, often brown, omnibox. Joining in. We have tried plugging it into the only box we found it would fit but no luck. Tudor. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). There are multiple different branded wall boxes inside our flat but none seem to be properly connected. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Re: No Virgin media wall socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Browse Virgin Media Virgin Media. The wall box may be branded with the logos of an old cable TV company (not VM). This promotion means you won’t pay the usual setup fee of £35. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Don’t have virgin media wall socket. However, there is no Virgin Media Wall socket in my house. QuickStart, set up and connections. Live TV uses co-ax cables. The OUT terminal from the Technetix isolator has a terminator cap on it. Connect the Hub’s power cable with the blue tab. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. Yes. Don’t worry that it is not a threaded plug. RedTomato said: I removed my Virgin cable about a month ago. ” I did not get a silver terminator cap in my packaging to send back. Re: Wall socket. The cable could be hidden within, or behind, furniture. That is a rooftop aerial outlet for Freeview TV. Account - Cable. ago Sometimes you will get a random cable sticking out of a wall with no isolator. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. . Don’t plug the power cable into a plug socket yet. It should be free of charge. Would I be able. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Tuning in. Stay safe online. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. 360 Mini box COAX IN AUDIO SCART OUT HDMI INTERNET. Broadband and phone deals. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Tried looking but can't see a way to book an engineer for this?. The cables won’t attach to the wall socket which looks mangled. Virgin Media Wall Socket. In response to robertdwhite. Need to contact Virgin Media Customer. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. You can also check for a loose cable as not all properties have a socket. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Joining in Options. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Only an aerial cable (pictured below) connected to a box outside my flat. Virgin offers self-install to properties that have recently had a service. Plug the cables into the Hub. I don’t it is fibre cable. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. • Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. Joining in 143 Views. . I presume. 14-08-2023 16:02 - edited 14-08-2023 16:05. See full list on itblogpros. It should be free of charge. These wall plugs are best for household appliances that need more power than a standard 15-amp outlet can provide. We've taken the front of the box off and inside there is an isolator but nothing else. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. All forum topics; Previous topic; Next topic; 2. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. Feed the screws provided with the mount kit through the holes on the mount and tighten them by hand. If you can't see anything obvious go. cable from wall. Step 4. Quickstart is the quickest and easiest way to setup our services. My Virgin Media App. Make sure that all of the cables are plugged in securely and that there are no loose connections. Account - Cable. Common examples include washing. 4. Call the Pre-installation and delivery team on 0800 052 1734. They will charge £99 for a relocation. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. 33. Browse Virgin Media Virgin Media Community. Just run a cable from one of the network ports of the virgin superhub to your room… either terminated to a rj45 socket on a surface pattress or flying lead direct to where you need it to go. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. TV box - 15 mins. It should work ok. Browse Virgin Media Virgin Media Community. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. The admin page for the hub says Telephony (disabled)No virgin media wall socket. Back a step. Solved: No Vigin Media socket - Virgin Media Community - 4917594. Very Insightful Person. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. . Virgin Media don’t do any Fibre connections to inside the house. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. on 07-09-2022 19:28. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. how can we go about changing our self install to. VM BB TV Landline. I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFlashing red is normally telephony fault or no signal. Security matters. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. We would like to show you a description here but the site won’t allow us. Can I still get online? The online phone service doesn’t let me speak to a person - 5206664I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. No Coax Wall Socket Virgin. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Customer since 1993. The large Eurobell wall box is where you would connect. Plug the cables into the Hub. Please see photos. We have a virgin media wall socket with an - 4353656 - 2. Virgin media wall socket in an unusable place. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Stream from Virgin Media. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Standard Member. VM don't use fibre inside the property. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. The wall socket is - 5109379. We've taken the front of the box off and inside there is an isolator but nothing else. . If it’s damaged or not working correctly, it could be causing. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Check the condition of your phones. Please help. Follow these simple installation steps for your Virgin Media home phone set up. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. There must have been a previous installation or you would not have been offered a self install. Options. Vonage 2nd line. Options. Broadband deals; Broadband, TV and phone deals;QuickStart, set up and connections. We do not have virgin so are we able to cut the wires - 5195119. Get the Hub ready by connecting the wires. Browse Virgin Media Virgin Media Community. The cables from the external box lead to a Bt open reach socket and a blank socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I have looked everywhere but can't seem to find one. The cable going in will be a double. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. These are designed to push over the screw thread on the socket. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I have 2 Virgin Media wall sockets. Unscrew the white cable with the black collar. Phone. Options. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. I have booked a technician but I don't know if i have to inform the. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. AnthonyRaw1986. Yes, we will be able to fit another socket for you. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Turn on your TV and get connected. . Entertain me; Broadband Deals. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). You will only have been sent a QuickStart pack if the premises previously had VM. Networking and WiFi. Turn on and start the Box. Don't touch it. There should be a wall mounted box somewhere inside that has an F socket on it. i don’t have a virgin media wall socket. First picture is telephone socket which is now not used. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. Tudor. And perhaps Virgin should also tell new customers to not cancel they’re existing supplier as Virgin probably won’t deliver on the date they say. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!Got my virgin media self install kit but I don't have a virgin socket. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. Should I cancel and request an engineer to install. Reply. 0 KudosNo virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. Yes, we will be able to fit another socket for you. on 04-02-2023 11:17. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). Explain what needs to be done and book an engineer visit. My Virgin Media App. We recently applied for a virgin package of tv, phone and broadband. If you can get Quickstart, you can choose one of two delivery options. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. I need an engineer. My Virgin Media Hub 3 just came in but realised need a socket wall installed. Sometimes you'll just have a wire coming in rather than a wall socket. A Virgin Ceramic Titanium Dioxide Nf Membrane With Pore Size Of 0 9 Scientific Diagram. Tudor. Re: My house wall socket that cannot fit to VM hub. Wall sockets and no connection. -a power cable for the hub's adapter. I don't work for Virgin Media. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Thank you. I wanted. 24-03-2021 05:06 PM. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Security matters. Could I get someone to come - 5400021. I'm very sorry to hear you didn't have a wall socket. Very poor advice. There is not a simple wall socket, but instead things seem a bit more complicated. The new ones are just screws, the old style Telewest ones are like star shaped head. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. This is a little untidy for my likeing. Will an engineer h. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. on 23-10-2022 13:36. Tried looking but can't see a way to book an engineer for this? Thanks. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Stay safe online. Reply. 5. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Call the pre-installation and delivery team on 0800 052 1734. Manage Your Account. Then push the connector VM have provided over the screw thread. Push the red label end of the white cable, into the wall socket. The problem is the Hub is in my Study and the - 4964746. ThanksI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. We appreciate you reaching out to us on here. I have signed up as a new user for Virgin Fibre. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Really basic information. I've selected self installation and have realised I have no vm wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The other is marked TV, & this is used for TV & Broadband. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Options. Called 0800 052 1734 as well as 0800 953 9500. But I have no Virgin Media Wall socket in my house. Tudor. I'm very sorry to hear about the non-wall socket. I'm very sorry to hear about the non wall socket. Yeh I have but they don’t go in all the way and only one plug. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. I've looked for an external box but cannot. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Problem solved? Click to mark as a Helpful Answer,. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. Kind regardsHi, I ordered a broadband only package and was told my address was applicable for a self install kit. It is surface clipped usually. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. 1 Kudo Share Reply. Contents [ show]Its a flat £25 charge to move the connection points and rebalance power levels. on 03-08-2020 18:05. com. Wall socket. My Virgin Media App. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. However, I do not have any of the specified wall sockets available. Superstar. When I proceeded to set up my Hub 3 I quickly realised that. Call the pre-installs team on 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. I’ve received my QuickStart package to find I do not have a compatible wall socket. Back a step. Check service status. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. Get the Hub ready by connecting the wires. My Virgin Media App. I recently got Virgin broadband installed. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. But I have no Virgin Media Wall socket in my house. 0 Kudos. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. We have tried plugging it into the only box we found it would fit but no luck. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). . Virgin Media M125 Fibre Broadband. 0 Kudos Reply. VM don't send out the quick start kit unless there has previously been a VM connection in that property. Tudor. Virgin Media have used the Openreach socket to provide telephone services. No, any cables within the house can be touched as much as the householder wants to touch them. I will only be using one wall socket, so the other socket will have no connections. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. I don't have a virgin media wall socket and this is stressing me out. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. Everything is converted to specialised triple screened coaxial cable. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. )Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. CryptoGetting Connected with Virgin Media is easy when you have a wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If you have no luck you will need a technician’s install. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. - 5250024 Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. We would like to show you a description here but the site won’t allow us. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I have taken a look on our side and I can see you have an engineer. I also have this other dual cable going to the Smart Hub. Options. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Virgin will not remove them. Screw the mount into your wall. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We can certainly look to get an engineer booked in for you. We have tried plugging it into the only box we found it would fit but no luck. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I could connect it in my house self install. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. Account - Mobile. Just had the Hub 3 delivered for Quickstart. It should work ok. on 22-03-2023 10:44. Trace any cables coming out of it and check the ends of them. You can also check for a loose cable as not all properties have a socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. Subscribe to this message's RSS feed. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. on 28-10-2022 17:29. I would love to help you get your service installed. on 22-10-2022 20:58. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi. @umerarifkhan11 wrote:. Tuning in. Tudor. Manage Your Account. The second two black cables are from a satellite dish, used by. Is there likey to be any problem with this, such as degraded of weaker quality or speed. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Second, you'll likely need a manned installation for your VM services. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. If you need to connect additional computers then you can put a network switch on the end of that cable and connect your computers to that. Socket should be on the underside. . 7. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. If you really need to take them off, just use a screwdriver to unscrew the screws. This next section will take about 30 minutes. Thanks . Re: No Virgin Media wall socket internally. 1 Mar 2016. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. You should see a cable going through the wall and if you trace this inside, you should get the cable. SpeedToday I'm going to show you how to connect a V6 or TiVo box to a Virgin Media Hub, using the Powerline kits we offer. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach.